Introduction
Welcome to Quick Trash. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Quick Trash, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
When you register for and use our services, we may collect the following personal information:
- Account Information: Name, email address, phone number, and password
- Payment Information: Credit card details, billing address (processed securely through our payment processors)
- Service Address: Pickup locations and delivery addresses
- Profile Information: Profile picture and any other information you choose to provide
Location Information
With your permission, we collect real-time location data from your mobile device to:
- Connect you with nearby contractors
- Provide accurate pickup services
- Display your service area
- Improve route efficiency and service delivery
You can disable location services through your device settings, but this may limit certain features of the app.
Usage Data
We automatically collect information about how you interact with our app, including:
- Order history and service requests
- App usage patterns and preferences
- Device information (model, operating system, unique identifiers)
- Log data (IP address, access times, pages viewed)
- Crash reports and performance data
Photos and Media
When you request a pickup, our contractors may take photos of the items for verification purposes. These photos are stored temporarily and used to confirm service completion and resolve any disputes.
How We Use Your Information
We use the information we collect to:
- Provide Services: Process your orders, connect you with contractors, and facilitate pickups
- Process Payments: Handle billing and payment transactions securely
- Customer Support: Respond to your requests, questions, and complaints
- Safety and Security: Verify identity, prevent fraud, and ensure compliance with our terms
- Communications: Send service updates, receipts, confirmations, and promotional messages (with your consent)
- Improvements: Analyze usage patterns to improve our app, services, and user experience
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
With Service Providers
We share necessary information with contractors who fulfill your service requests, including your name, location, and pickup details.
With Third-Party Partners
- Payment Processors: To securely process transactions (e.g., Stripe)
- Cloud Services: To store and manage data (e.g., Firebase, AWS)
- Analytics Providers: To understand app usage and improve services (e.g., Google Analytics)
- Communication Services: To send notifications and updates (e.g., Twilio, SendGrid)
For Legal Reasons
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, and safety of Quick Trash, our users, or others.
Business Transfers
If Quick Trash is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- PCI-DSS compliant payment processing
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at privacy@quicktrash.com or through the app settings.
Children's Privacy
Quick Trash is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers worldwide.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy in the app and updating the "Last Updated" date above. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Quick Trash
Email: privacy@quicktrash.com
Support: support@quicktrash.com
Phone: 1-800-555-1234